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ConnectWise PSA In Action
Hear from Partners who have implemented ConnectWise PSA to learn how the business automation has most impacted their businesses.
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Increased profits
It’s easy to justify any software purchase that pays for itself through immediate improvements in efficiency, customer service or other major benefits. Just think of the ROI, however, if you generate nearly $6 million in annual sales and  double your bottom line.
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Operational Efficiency
Network Management Group, Inc. (NMGI) clearly did a lot of things right to become a diversified IT solution provider with a 22-year history of growth. ConnectWise PSA, however, put this $5-million Hutchinson, Kansas-based business on a new  course for greater success.
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Accountability
With 70 people in seven offices across four states, accountability has especially important meaning for Heartland Technology Solutions (HTS). The Harlan, Iowa-based solution provider has grown from $3.5 million in sales five years ago to  $15 million today.
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Streamline
When IQ Systems outgrew its home-grown IT services system, they looked for a solution to match their business model. They initially selected and implemented another solution, but after six months of struggling, the  company knew that was not the answer.
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Maximizing Performance
Larry Shulman, president of LMS Technical Services Inc. thinks it’s too easy to present business efficiency as a matter of qualitative  feelings. “I like to talk about numbers,” he declares.
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Efficiency
Within the first week this new, larger client generated more than 150 service tickets. Normally that might have been a problem, but only weeks prior, Extremely Productive had
 implemented ConnectWise to fully automate many of their IT systems.
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Business Development
With a focus on providing managed IT solutions to CPAs, other financial services and legal firms, Leap Consulting in Perth, Australia relies on a complex mix of solutions to serve their clients. Their product portfolio is comprised of solutions from vendors such as Microsoft, Citrix, IBM, Lenovo, Trend Micro, HP, Symantec, Storage Craft, Dell,  SonicWALL, Quantum and 3Com.
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Integration
As the business grew, invoicing clients became much more time consuming than it should be. Systems weren’t connected, making information-sharing tough. The  prognosis? Inland needed to integrate and automate their business functions.
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Customer Service
With an average of seven companies per Axcell staff member, Axcell President Rick Vines had a very specific requirement for any professional services automation (PSA) solution he would select: He wanted an application that would ensure responsiveness to customer service requests and keep everyone notified via e-mail that the work was being done. Because, as Rick notes, “The people who are doing the work are never in the office.” 
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Integration
Navakai has been using ConnectWise with great success since May of 2007. “It increased our efficiency by improving our processes,” Shawn notes. He remains impressed with ConnectWise’s capability to tie business operations together and deliver accountability.
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