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ConnectWise Answers IT Channel’s Call for Mobile Collaboration
Technicians Can Now Be Connected ‘At the Hip’ with Dispatchers, Service Managers and Urgent Client Requests
TAMPA – Oct. 9, 2006 – IT solution providers typically face daunting challenges each day keeping up with shifting priorities and ensuring their people are in the right place at the right time. With ConnectWise Mobile, announced today, such fast-paced businesses can now handle some of the most resource-intensive and time-sensitive aspects of their operations with unprecedented proficiency. A first for the industry, ConnectWise Mobile enables real-time mobile collaboration by arming IT service technicians with up-to-the-minute work schedules, service tickets, and timesheets via cell phone or other compatible mobile device.
“Cell phones and PDAs obviously make our lives easier in many ways, but the conventional application of these devices pales in comparison to the advantages that ConnectWise Mobile enables for IT solution providers,” commented Arnie Bellini, ConnectWise president. “Technicians can now quickly retrieve the most essential information on-the-fly to provide superior service levels while more accurately capturing all billable hours. Dispatchers and service managers can more effectively monitor these vital resources and overall responsiveness to customers. Workflow between home office and field personnel becomes much more synchronized in every respect, and more time is freed for client-facing activities that drive the business.”
The Complete End-to-End Solution
ConnectWise Mobile works in conjunction with ConnectWise PSA, the company’s popular Professional Services Automation solution for optimizing enterprise-wide functions ranging from business development and project management to client services and billing. With more than 12,686 IT professionals using ConnectWise PSA everyday to do their jobs better, ConnectWise was able to draw upon this extensive customer base in its design and development of ConnectWise Mobile.
This input frequently centered on enhancing the speed, clarity and acknowledgement of communication between dispatchers, technicians and service managers – a real-time mobile collaboration approach to issues resolution and management. Web-based solutions require continual Internet access, ConnectWise Mobile works on or off the Internet.
Larry Shulman, president at Farmingdale, N.Y.-based LMS Technical Services Inc., was one of the first technology solution providers to use ConnectWise Mobile, and offered input on the tool’s functionality during its developmental phase. “ConnectWise Mobile is the best application on the market for business owners looking to improve the overall efficiency of their business,” said Shulman. “My enthusiasm for the product comes from the instantaneous results it gives me. We never had this kind of control over our resources before ConnectWise, but, more importantly, we never had such a handle on the status of our projects. Now instead of an electronic leash, we’ve got a powerful business tool that gives a clear picture into how a project is tracking – and whether our resources are being used most efficiently. It has saved us countless hours.”
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