ConnectWise Again Named a CRN Emerging Vendor

Company's focus on partner engagement helps drive practical, results-based innovation

TAMPA, Fla. – July 15, 2008 – In today's economic climate, where companies obsess over productivity improvements to bolster profits, business automation practices continue to gain attention – and momentum. For the second consecutive year, ConnectWise was named to CRN's Emerging Vendors listing of manufacturers and publishers who are steadily growing in size and influence because of their technology innovation and high-margin potential.
The company credits the success and continual evolution of its professional services automation (PSA) software to an unwavering focus on partner feedback, consideration to detail and quality-control practices.

"ConnectWise is constantly looking for partners to give feedback on what aspects of their business need to be better managed," said Rory Sanchez, CEO and president of SLPowers, a West-Palm Beach, Fla.-based technology solution provider and long-time ConnectWise partner. "Every feature enhancement we've ever reported to them has been included in their software updates – and within a reasonable timeframe too. I think that's really what makes everybody feel that this is a partnership and not just somebody selling us some software. They listen to their partners and they try to make the software address our needs."

The company recently unveiled DownStream IT, the latest extension to its flagship product, ConnectWise PSA. DownStream IT enables solution providers to easily activate and sell ConnectWise licenses under their own brand identity at highly competitive rates – and with training and implementation support required for fast ramp-up and success. Clients immediately gain a new perspective on what is happening with each function and member of their IT departments. In addition to showing exactly how staff resources are leveraged and when project milestones are achieved, DownStream IT helps identify opportunities for improvement and ways to apply best practices in new areas.

"As solution providers continue to move into the managed services arena and businesses – particularly small-to-midsized companies – embrace the outsourced network management practice, professional services automation tools become increasingly critical to long-term success," said ConnectWise CEO Arnie Bellini. "When done well, managed services are transparent to the end client, which can actually be a problem. If things are perceived to be going smoothly, end clients can falsely assume the technology solution provider isn't needed. ConnectWise helps its partners continually underscore their value by integrating with every leading managed services application so that they are able to quickly identify an issue, fix it before the end client ever knows about it and then provide extensive reporting that details every touch – whether known or unknown."

ABOUT CRN
CRN provides solution providers and technology integrators with the crucial information and analysis they need to drive their company's sales.  As an advocate for and voice of the IT channel, solution providers turn to CRN first for immediate information. Celebrating its 25th year, CRN is the most trusted source for channel professionals. CRN can be found on the web at www.channelweb.com.

ABOUT CONNECTWISE
ConnectWise is the leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 22,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across the enterprise from business development and project management to client services and billing. The technology enables IT companies to drive greater accountability, operational efficiency, profitability and tighter systems integration. Visit www.connectwise.com for more information or call 813-463- 4700.

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CONTACT FOR MORE INFORMATION:
Lynette Bohanan, CommCentric Solutions Inc.
813-727-0196 / lbohanan@commcentricsolutions.com