Ever wonder if you’ve got the right people matched to the right work? Now you’ll know. ConnectWise dispatch management lets you deploy, match, track and evaluate resources based on skills, experience, certifications, location and availability.

ConnectWise dispatch management makes it simple to optimize resource utilization against demand in a complex environment of many service tickets and projects. Keep your staff busy and billable. Track vacation, sick days, personal time, training days and virtually any scheduled ‘unavailable’ time.

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IT Service Dispatch

The ConnectWise Resource Management IT service dispatch module lets you easily evaluate resources at performance review time in terms of average hours worked, tickets or projects completed, utilization rates and profitability. Your people will feel they’re treated more fairly with such an objective assessment, creating greater employee satisfaction - and retention.

Dispatch Management and IT Service Dispatch Feature List

Multiple locations supported
Multiple departments supported
Custom resource lists
Dispatch portal
Budget time
SLA enforcement
Service backlog
Technician tracking
Skills matching
Certification matching
Roles based security
SSL supported

See the other Service Delivery Management modules