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 Ever play an electronic game called Minesweeper? You know, the one where you keep clicking on squares until you find the bomb? Remind you of e-mail? You get tons of messages every day. You can’t keep up. Or maybe your tech is out of the office and he forgot to turn on his out-of-office message. Suddenly, you realize that you’ve missed an urgent communication and boom! You’ve essentially hit one of those mines.
Game over. Or is it?
With the ConnectWise E-mail Connector, you can eliminate those problems by setting up an e-mail address for your clients that automatically posts their messages to your service board. Full visibility and notifications mean you can respond faster and keep customer satisfaction high. Virtually any monitoring or MSP tool that sends out e-mails can integrate to ConnectWise. The E-mail Connector add-on connects your Microsoft Exchange public folders to your service board. Advanced parsing rules allow you to get the ticket to the correct customer and service board so that you can respond to the issue quickly and accurately. Now that’s game on.
Email Connector Feature List
- Create tickets automatically from email
- User-definable parameters for service board posting
- Attach responses to existing service tickets
- Lookup company and contact based on email address
- Attachment of original email to service ticket
- Exception processing
If you are a ConnectWise Partner, and would like to purchase ConnectWise E-mail Connector, please contact us.
Activity Capture by ConnectWise (Free)
- Add-in to Microsoft Outlook
- Converts email to a service ticket or sales activity
- Looks up company and contact based on email address
- Copies email subject and text to service ticket or sales activity screen
Email Integration (Free)
- Send emails from ConnectWise PSA
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