Managed Service Tools

Kaseya, Level Platforms (LPI), N-able and Zenith Infotech…to name a few

Are you looking to quickly build a Managed Service practice or aggressively scale your existing MSP practice? ConnectWise has joined forces with industry leaders, such as Kaseya, Level Platforms (LPI), N-able and Zenith Infotech, to create MSP tool integration that automates the full lifecycle of managed services, from MSP sales pipeline tracking, service, billing and agreement automation to customer communication that highlights the value of the solution providers MSP service.

 

Zenith *
  • Integrates to ConnectWise Service Ticket API *
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • NOC Help Desk ticket integration -their NOC can launch a ticket in ConnectWise when they are working with you
  • Two-way integration to allow ConnectWise to become the ticketing system for Zenith
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on
  • Overview of Benefits

 

Managed Workplace from Level Platforms *
  • Integrates to ConnectWise Service Ticket API * 
  • Asset discovery is synchronized with ConnectWise.
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities.
  • Email alerts converted to service tickets using Email Connector add-on.
  • Alerts become service tickets in ConnectWise
  • Closed tickets in ConnectWise close alerts in LPI
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

 

Kaseya
  • Asset discovery is synchronized with ConnectWise
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on.
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

 

N-Able
  • Asset discovery is synchronized with ConnectWise.
  • Integrated to ConnectWise managed service invoicing
  • Automatic invoice update of workstation and server quantities
  • Email alerts converted to service tickets using Email Connector add-on
  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.
  • Requires ConnectWise MSP Add-on

 

Cymphonix 

  • Exclusive priority pricing, marketing assistance and training for ConnectWise partners
  • Coming Soon! Full Integration to ConnectWise (Executive Reporting) with Network Composer allowing optimal control over Web browsing and Internet application activity
  • Key Metrics on Web Categories, Host Names, Top Web Surfers, Top Application Types, Top Bandwidth Users, IM logging, Spyware and Virus prevention
  • Affordable web monitoring services including full HTTP and HTTPS content filtering, bandwidth shaping,  and automatic report distribution
  • A single, easily managed solution for network protection, application performance and traffic visibility including remote access to real time URL and traffic monitoring
  • Designed specifically for the SMB market allowing ConnectWise partners an opportunity to expand their scope of managed services

HyBlue
  • Email alerts converted to service tickets
  • Requires ConnectWise Email Connector Add-on

 

DoubleCheck
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
  • Requires ConnectWise MSP Add-on

 

 

Postini
  • Executive Reporting integration - Key metrics on total account messages, total messages processed, email viruses removed, spam messages filtered, etc.
  • Requires ConnectWise MSP Add-on

 

 

SonicWALL

  • Executive Reporting integration – Key metrics on bandwidth utilization, top intrusion attempts categories, web sites by traffic and filtered content categories.
  • SonicWALL Appliance configuration records are updated with reporting data.
 
ConnectWise’s Managed Service Platform provides the industry’s greatest depth and breadth of capabilities. Four key operational features including integrated automated billing and reporting, system authentication and inventory synchronization, will help you dramatically improve workflow processes and bolster profitability. Other advantages include:
  • Automatic invoicing and reporting provide flexibility and convenience when creating and maintaining managed services agreements.
  • Contracts are customizable by client company and, when modifications occur, the auto-discovery function directly updates configurations and agreements of the clients’ IT assets, populates client-facing performance reports and generates invoicing at intervals determined by managed service providers.
  • Customized reporting offers detailed insight into account activity for better client management.
  • Executive summary reports, accessible via the ConnectWise Client Portal, spotlight important metrics regarding network health, showcasing MSPs’ value-add – and improving customer satisfaction levels.
  • Client Assets are discovered and synchronized into ConnectWise. Configurations records representing the workstations and servers for client companies along with Serial numbers, IP addresses, hard disk space and other critical inventory records are also synchronized between ConnectWise and your MSP tool.
Click here to learn more about the ConnectWise Managed Services Platform

* Integration to ConnectWise Service Ticket API allows your ConnectWise service ticketing system to become the ticketing system for your MSP tool, which also allows for centralization of notifications and escalations.