Help Desk Ticketing Software
 Today, help desks are critical to client satisfaction – especially in the managed services category. In fact, if you want to get right down to it, they’re simply no longer optional if you’re playing in this space. That’s why ConnectWise help desk software makes it easier for you to provide help desk service.
ConnectWise offers a variety of help desk solution options that allow your clients to call, e-mail or key in their systems concerns directly into their Client Portal. Once entered, your clients receive automatic updates relative to progress made on their reported issues.
Help Desk Automation
From an internal perspective, your help desk personnel will appreciate that they can view each client’s equipment and configuration information directly in the service ticket, enter their time, and close the service call all in one step. The ConnectWise central help desk ticketing software knowledgebase also enables your help desk to respond more quickly to clients and solve more problems on the first call. ConnectWise automates your entire help desk process!
It all sounds good – particularly if you’re the client – but the benefits of a well-run help desk extend beyond improving client satisfaction. Remotely managed services also help reduce costs and improve productivity because your experts no longer have to travel from site to site.
 Help Desk Software Feature List
- Multiple locations supported
- Multiple departments supported
- Multiple service boards supported
- Bundling tickets to group issues
- Status change notifications
- Customer Portal
- Automatic surveys to assure client satisfaction.
- Roles based security
- SSL supported
See the other Service Delivery Management modules
Contact us today for more information on how ConnectWise help desk ticketing software can help you achieve total client satisfaction, reduce costs and improve productivity!
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