Is It Right For Me
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Automation Developed By IT for IT
ConnectWise is the leading provider of workflow-driven business automation for the IT industry, serving thousands of solution provider clients and tens of thousands of users. Designed around ITIL (Information Technology International Library) best practice standards, we meet the unique needs of your type of IT Solutions company.
Our Value Proposition
When you use ConnectWise PSA, you will achieve payback on your initial investment within approximately 6 months.
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ConnectWise PSA – The Platform
ConnectWise PSA is a complete suite of modules that automate and integrate every process in your IT business: Find & Win Opportunities; Capture, Plan & Schedule Won Deals; Manage Projects & Services; Track, Approve & Invoice; Analyze & Report; Integrate to Internal & External Applications. ConnectWise PSA is offered both as premise based or hosted (subscription based) solution.
The sole purpose of ConnectWise PSA is to give you transparency into and control over your business, a faster and higher cash flow, more revenues, greater profits and higher levels of client satisfaction.
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Rollover Wheel
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IT Services: Get Rid Of Time Leakage & Missed SLAs
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Does this Sound Like You?
ConnectWise meets the needs of every type of IT Services company, including those who do one or more of the following:
- Perform as an outsourced IT department, primarily for SMBs
- Assist client company internal IT departments as they work on implementing larger projects: mass upgrades, large installations, large rollouts of new products (single time events)
- Provide staff augmentation for client company IT departments that need additional staff but don’t want the headcount
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Get ConnectWise & Give Up These Problems
ConnectWise PSA manages all the details of your complex service environment for exceptional results with a significantly lower administrative burden. You will no longer live with:
- Service Level Agreement failures and lagging service response times.
- Low utilization rates and unbalanced workloads across service technicians.
- Low profitability with no specific direction on how to remedy.
- Inaccurate and lengthy invoicing periods with many manual billing rate computations.
- Dissatisfied clients that don’t understand the value you add to their organizations.
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Managed Services: Prove Value & Grow Recurring Revenue
Does this Sound Like You?
If you provide managed services or outsourced IT services in any conceivable variation, ConnectWise PSA meets your unique needs by providing:
- Automated tracking and billing support for every imaginable type of client agreement sold by the sales force.
- Integration with multiple MSP tools that seamlessly feed into the automated service ticketing, resource scheduling, service delivery, invoicing and reporting modules of ConnectWise PSA.
- Automation functionality that monitors and manages SLAs promised to your clients, virtually eliminating this point of failure in service delivery.
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Get ConnectWise & Give Up These Problems
ConnectWise PSA makes managed services simple by handling all the details of your business while giving you the tools to prove your value to your clients.You will no longer live with:
- Unprofitable managed service agreements.
- Inability to prove value of managed services to new or existing clients.
- SLA failures and lagging service response times.
- Inaccurate, manual and/or lengthy invoicing periods.
- Dissatisfied clients that don’t understand the value you add to their organizations and who want to return to the break/fix relationship.
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Software Companies: On Time, On Budget, Every Time
Does this Sound Like You?
ConnectWise PSA delivers just what you need for these three types of IT Software companies:
- Custom software application developers that develop software for other companies and who need to manage projects systematically, keep the work in scope, deliver on schedule and make clients happy all at the same time.
- Off-the-shelf software implementers that make minor or major customization changes to fit client processes and who have to manage multiple projects simultaneously, keeping track of all details and juggling tasks and resources like a circus performer.
- Companies that develop software for themselves and then sell it B2B or B2C , and who need strong project management resources, excellent billing and revenue assurance automation, and robust help desk/support management.
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Get ConnectWise & Give Up These Problems
ConnectWise PSA streamlines all business operations around the multiple simultaneous projects that must be managed in your company. With ConnectWise PSA, you will no longer live with:
- Unprofitable projects or clients.
- Scope creep that is not identified and billed.
- Resource scheduling nightmares across multiple projects.
- Out of control help desk and support services that leave customers disgruntled or even asking for refunds.
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IT Consulting: Profits On The Rise Review System Requirements
Click here to learn more about the system requirements for the ConnectWise PSA premise-based solution or the hosted service.
Does this Sound Like You?
ConnectWise accommodates professional & consulting services companies that focus on one or more of the following:
- Large scale projects, such as an ERP customization and implementation, for which time to delivery is mission critical.
- Complete systems integration projects, which can be complex and that must be delivered quickly, particularly during mergers or acquisitions.
- Design and implementation of mission-critical custom projects such as secure network design and implementation.
- Projects that require a combined professional business management and technology solution, which requires efficient management of multiple, expensive skill sets.
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Get ConnectWise & Give Up These Problems
ConnectWise PSA streamlines all business operations around the multiple simultaneous projects that must be managed in your company to eliminate:
- Failure to manage multiple project critical paths that lead to slipped milestone dates.
- Lack of visibility into your total portfolio of projects in real time.
- Unbalanced resource scheduling and low utilization rates across projects.
- Unprofitable projects or clients.
- Unidentified, unmanaged or unbilled scope creep.
See the Business Automation Software modules
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