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Case Study: LMS Technical Services
Maximizing Performance
Larry Shulman, president of LMS Technical Services Inc. thinks it’s too easy to present business efficiency as a matter of qualitative feelings. “I like to talk about numbers,” he declares.
In business nearly 30 years, the Farmingdale, NY, company (a provider of network support and IT architecture) is having perhaps its most profitable year ever. LMS expects to earn $4.2 million in 2007, with profits in the range of $1.2 million.
Labor and managed services will likely account for $2.8 million in revenue this year. It’s in this arena that Shulman finds justification for seeing true efficiency, and he’s ready to cite a contributor to success. “ConnectWise was critical in literally doubling our labor revenue using the same number of employees we had three years ago,” he says.
“The Management System for Managed Systems”With ConnectWise, Shulman now has the ability to instantly track how he and his staff of 14 use their time. They can then apply information garnered from the ConnectWise solution to improve business processes and adjust service offerings accordingly. ConnectWise lets Shulman, and more importantly employees themselves, identify revenue-producing work versus unbillable hours, redundant work or dead time. “ConnectWise gave me my first shot at connecting my people back into the business process,” he says. “I think the information has given us the ability to turn to our employees and make them understand how valuable their time is and raise their self-esteem.”
“In a changing, dynamic market, where everybody is under pressure from labor costs, the price of gasoline … you have to look at ConnectWise.” Shulman believes, “ConnectWise could be considered the management system for managed systems.”
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