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High Performance Is Your Goal. You Just Can't See Where to Focus First.
 Many IT Solutions companies run on between 5 – 7 applications. This actually can be a major source of difficulties that precede more serious problems such as profitability, revenue growth and cash flow issues. All major management problems require you to see clearly into your business. You must be able look across all functions and see the ones that are performing well or poorly, and to be able to choose among them for your time and attention. Additionally, even the best strategies and tactics are not of any value unless you can measure how well you execute them. Visibility into your company operations lets you Know and Measure, two of the three key spheres of focus for high performing companies.
ConnectWise PSA will solve this problem. With our solution, you will see an immediate change in your ability to run your business effectively. Built by IT professionals with over 25 years in running an IT Solutions company, it was designed on the ITIL (Information Technology International Library) best practices. The ConnectWise PSA business automation platform comprises 30 modules that support ALL processes from opportunity identification to invoicing, with complete internal integration and key external integration. With ConnectWise PSA, you will experience an immediate sense of visibility into and control over all major processes necessary to deliver value to your clients.
How Do You Know If You Have A Visibility Problem?
Take a look at the following list of questions. Answering as indicated on several of them may suggest a need to focus your attention on improving visibility into your operations:
- Within all of your processes, do you know where your best performance is? Your worst?
- When you see instances of high or low performance, can you drill down into the details to see why?
- Do you have a complete picture of your company’s performance? If yes, is the information from different systems contradictory?
- Does anyone spend time doing dual-entry of the same information into multiple systems?
- Do you know every single thing that has ever happened between your company and a prospect or client? If yes, is this information immediately visible within one minute?
- Do you learn about performance so long after the fact that there is little you can do about it?
- Do you know where you should focus first for growth?
- Are your pipeline conversion rates lower as you have added sales and account management employees?
- Can you say – right now – the estimated value of your opportunity pipeline?
- Has your billable employee utilization gone down as you have grown?
- Do you know your utilization rate from yesterday? Do you know your trend?
- Do you know what percentage of time you have missed your SLAs? Do you know this by employee? By group or division?
- Do you have advance warning BEFORE something critical falls through the cracks?
- Do you know your client retention rate? Your client satisfaction rate?
- Can you immediately provide detail to a client who asks for back-up on an invoice? If yes, can you selectively choose the amount of detail to provide clients on their invoices?
- Are you able to ‘manage by exception’, only being notified of issues outside of acceptable range of performance?
Causes & Cures For Your Company’s Visibility Troubles
Management of your IT Solutions company can be boiled down to a need to focus on the three key areas that matter: Knowing, Doing, and Measuring. These are described in the Overview of Management & Workflow Problems. It is important for you to create long term solutions to your challenges, and not just quick fixes. ConnectWise PSA was built on industry best practices (ITIL Standards) and is continually honed to give you a business automation solution that meets your needs now and in the future. By attending to these three key areas, ConnectWise PSA helps you set up a ‘virtuous cycle’ that permits you to continually achieve success for your business.
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Cause |
Cure |
Knowing
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- Disparate systems give different information that conflicts
- When you do see high or low performance, you cannot dig into the details to see how it was obtained
- You do not know which clients are profitable to serve, or worse, which are unprofitable to serve
- You do not know which employees cost you more than the value they create
- You do not know which projects or phases are profitable
- You do not know which services or products are profitable
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- Choose a single business automation system that supports your processes and your key information needs
- Business automation system reports and dashboards should present critical information to you and your employees to prevent you from drowning in data
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Doing
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- Dual entry is required to keep all applications up to date
- Time & expenses are entered separately from the work being accounted for
- Employees do not know which measures are used to determine acceptable or unacceptable performance, nor their own performance metrics in the measured areas
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- Choose a business automation system that eliminates the need for dual data entry, including integration with quoting and accounting software
- Determine what is important to measure, measure it, and publish results on an actionable employee level
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Measuring
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- Employees cannot see their performance against important measures
- You do not know your utilization rates over time nor what affects them
- You do not know your opportunity pipeline measures over time
- You do not know performance against SLAs
- You do not know your WIP inventory of billable hours
- You do not know repeat vs. new client purchases or rates of purchase
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- Business automation system reports and dashboards should present critical information to you and your employees to prevent you from drowning in data
- Metrics must be presented in real time so you can take action now
- Metrics must allow employees to know that all evaluations are objective and based on what is important
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ConnectWise PSA Helps You See The Forest and The Trees
ConnectWise PSA will dramatically increase your ability to see into your business, making it clear what actions you should take to achieve your business goals.
ConnectWise PSA is a single platform with complete internal integration, so data is entered once as employees execute their workflows, and then it is immediately propagated throughout the system. Major accounting packages are fully integrated, so your financial reports are always in sync. The mobile device add-on and the Managed Services Platform add-on extend this integration out for those with field personnel or remote management of client information technology.
Powerful dashboards and standard reports simply do not allow you to miss important indicators of performance. Customizable approvals, escalations and notifications give you the comfort of knowing that you don’t have to see every detail to know your business is being well-managed. With ConnectWise PSA, you will see the forest and the trees.
ConnectWise PSA: The Total Business Automation Solution for IT Solutions Companies
ConnectWise PSA is a complete suite of modules that automate and integrate every process in your IT business: Find & Win Opportunities; Capture, Plan & Schedule Won Deals; Manage Projects & Services; Track, Approve & Invoice; Analyze & Report; Integrate to Internal & External Applications. ConnectWise PSA is offered both as premise based or hosted (subscription based) solution.
Learn more. See all ConnectWise PSA Product Module Features.
The sole purpose of ConnectWise PSA is to give you transparency into and control over your business, a faster and higher cash flow, more revenues, greater profits and higher levels of client satisfaction.
See How ConnectWise PSA Helps You Solve Other Management Problems.
See How ConnectWise PSA Helps You Solve Your Workflow Problems.
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